Office Administrator / Dispatch

Job Description

• Efficiently responding to telephone, email, social media, and Google Service Inquiries and bookings from our client base, and following up with all client service work
• Responding to requests for Property Maintenance service work in a timely manner, including following up with service work
• Scheduling oversight for technicians and managing daily, weekly, and monthly schedules
• Processing and reviewing invoicing
• Following up with overdue accounts and collecting payments over the phone
• Reviewing weekly time cards for all in-field technicians
• Providing office support to field technicians
• Administrative duties as required (physical and electronic filing, organizing, etc.)
• Maintaining a clean and tidy office environment
• Responding to Google Service Calls and following up with Google Service Reviews
• Providing support to the President as required
• Other office duties as required
• Full-time, Permanent position
• Hours are Monday-Friday, 8am-4:30pm

Experience Required

• High School diploma or equivalent
• Previous experience in an in-person customer service, administrative or clerical role
• Previous work in a fast-paced environment that involves constant interaction with customers and service technicians, delivering friendly and courteous service while maintaining administrative responsibilities
• Working knowledge of office equipment
• Working knowledge of Word, Excel and scheduling software
• Motivated individual who wants to learn all aspects of Trade
• Excellent time management skills and the ability to prioritize work
• Strong organizational skills with the ability to multi-task
• Excellent written and verbal communications skills with emphasis on fluent and respectful phone etiquette
• Attention to detail and problem solving skills
• Ability to establish and maintain good working relationships with all levels of staff, clients, and suppliers
• Proficiency with Mac Operating Systems considered an asset
• Previous experience with the plumbing, heating & cooling industry, considered an asset
• Previous experience with social media, website oversight, marketing strategies, SEO, and Online Merchandise Sales & Marketing not required, but considered an asset

Benefits

• Competitive wage based on experience
• Vacation & Paid time off
• Continuous, steady work weeks
• Extended Health and Dental Benefits
• Life Insurance
• Advancement opportunities
• Company events & social hours

Commercial Refrigeration Journeyperson

Experience Required

• Refrigeration Red Seal
• Gas Ticket (preferred)
• Minmum 3 years commercial HVAC Service Experience
• Hydronics experience (preferred)
• Availability for rotation of evening and weekend on-call services
• Motivated individual willing to learn all aspects of trade
• Ability to comply with company and site specific Health & Safety programs
• Ability to work independently & be self motivated
• Ability to manage small projects and junior staff
• Well groomed and dependable
• Punctual
• Good communication, organizational, and interpersonal skills
• Professional Customer Service
• Valid Drivers License

Benefits

• Signing Bonus for successful candidates
• Competitive wage based on experience
• Vacation & Paid time off
• Continuous, steady work weeks
• Both Service & Project Work
• Extended Health and Dental Benefits
• Life Insurance
• Clothing Allowance
• Advancement opportunities
• Company social events

Red Seal Plumber

Experience Required

• Completion of a recognized apprenticeship program
• Gas Ticket (mandatory)
• Motivated individual who wants to learn all aspects of trade
• Ability to comply with company and site specific Health & Safety programs
• Availability for rotation of evening and weekend on-call services (6 week rotating schedule)
• Ability to follow instructions
• Ability to work independently & be self motivated
• Ability to manage small projects and junior staff
• Well groomed and dependable
• Punctual
• Good communication, organizational, and interpersonal skills
• Professional Customer Service
• Valid Drivers License

Benefits

• Signing Bonus for successful candidates
• Competitive wage based on experience
• Vacation & Paid time off
• Continuous, steady work weeks
• Both Service & Project Work
• Extended Health and Dental Benefits
• Life Insurance
• Clothing Allowance
• Advancement opportunities
• Company social events